Rack N Roll Return & Refund Policy
At Rack N Roll, customer satisfaction is our top priority. If you're not 100% happy with your purchase, we're here to help.
Returns
You have 7 days from the date of delivery to request a return.
Items must be unused, in original packaging, and in the same condition that you received them.
Proof of purchase is required.
Non-Returnable Items
Used or damaged roof boxes or racks due to incorrect installation or misuse.
Custom-stickered or branded items (unless defective).
Return Process
1. Email us at [rackroll.za@gmail.com] or WhatsApp us at [0766540001] with your order number.
2. We’ll send return instructions.
3. Once we receive and inspect the item and we have established that it is indeed a factory fault ,then the product will be exchanged, minus delivery or return shipping fees.
Refunds
Refunds are processed within 5–7 business days.
You’ll be refunded to your original payment method.
If the item was defective or incorrect, you’ll receive a refund.
