Delivery & Returns

Delivery Options

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Rack N Roll Return & Refund Policy

At Rack N Roll, customer satisfaction is our top priority. If you're not 100% happy with your purchase, we're here to help.

Returns

You have 7 days from the date of delivery to request a return.

Items must be unused, in original packaging, and in the same condition that you received them.

Proof of purchase is required.

Non-Returnable Items

Used or damaged roof boxes or racks due to incorrect installation or misuse.

Custom-stickered or branded items (unless defective).

Return Process

1. Email us at [rackroll.za@gmail.com] or WhatsApp us at [0766540001] with your order number.

2. We’ll send return instructions.

3. Once we receive and inspect the item and we have established that it is indeed a factory fault ,then the product will be exchanged, minus delivery or return shipping fees.

Refunds

Refunds are processed within 5–7 business days.

You’ll be refunded to your original payment method.

If the item was defective or incorrect, you’ll receive a refund.

Returns: Simple as 1-2-3

In-Store Returns

Tell customers about your return options. For example, if they can return items to any physical store.

Online Returns

Offer customers to choose an item they want to return, print a prepaid label, and drop it at the post office.

Express Pickup

If it’s possible to call or fill out a form for courier pickup, offer customers this option.

Product Exchange

If you allow product exchanges, it can be a nice alternative to refunds. Explain to your customers how to choose a better size or give any other instructions they may need.